1. COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:
1.1 Personal Data
Demographic and other personally identifiable information (such as a subscription plan and your email address for a free version, paid subscriptions require some additional data: name, address, company, phone number) that you voluntarily give to us when choosing to use the Application. In addition to this data, we store a date of the Application registration and a date of the last login to the Application which are needed to perform our retention policy.
1.2 Derivative Data
When you access the Application, our server can send you a notification about a login from new device. This information is deleted from the server immediately after sending. Our Zero-knowledge conception of data storage prevents creating of server logs of your activity in the Application.
1.3 Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device’s
- Add or remove accounts (from SWISS SECURIUM® family),
- Network access,
- Use fingerprint hardware or camera,
- Network access & connections
and other features. If you wish to change app access or permissions, you may do so in your device’s or in the Application settings.
1.4 Mobile Device Data
Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, location, install / uninstall / crush / non-responsive / update info and any other data you choose to provide.
These data are collected by App Store and Google Play and are available to ALPEIN Software in the application statistics in an aggregated form (depersonalized).
Mobile Device Data is also added to your support requests sent via the <Leave feedback> feature in the Application. This data is visible to a user when composing the request.
1.5 Third Party Services
The app does use third party services that may collect information used to identify you.
- Sentry: the Application monitoring platform for diagnosing and optimizing the performance (https://sentry.io/privacy/).
2. USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:
- Create and manage your account.
- Email you regarding your account or order.
- Increase the efficiency and operation of the Application.
- Notify you of the Application updates.
- Respond to product and customer service requests.
- Resolve disputes and troubleshoot problems.
- Solicit support for the Application.
- Assist law enforcement and respond to subpoenas.
3. OPTIONS REGARDING YOUR INFORMATION
You can request from ALPEIN Software at any time information about which Personal Data processes about you and the correction or deletion of such Personal Data.
If ALPEIN Software uses your Personal Data based on your consent or to perform a contract with you, you may further request from ALPEIN Software a copy of the Personal Data that you have provided to ALPEIN Software. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the Personal Data is to be sent to you or another recipient. ALPEIN Software will carefully consider your request and discuss with you how it can best fulfill it.
You can contact us at any time to:
- Request access to data that ALPEIN Software has about you.
- Correct any data that ALPEIN Software has about you.
- Delete any data that ALPEIN Software has about you.
If you have any additional questions about that ALPEIN Software’s collection and processing of your data, please direct any such request to firstname.lastname@example.org.
You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some features and services.
At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law.
4. DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
4.1 By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.
4.3 Other Third Parties
We don't share your information with third parties for marketing purposes.
4.4 Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.
5. SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal data. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
6. DATA RETENTION
The time periods for which we retain your personal data depend on the purposes for which we use it. ALPEIN Software will keep your Personal Information for as long as you are a registered subscriber or user of our products or for as long as we have another business purpose to do so and, thereafter, for no longer than is required or permitted by law, or ALPEIN Software's Retention Policy, reasonably necessary for internal reporting and reconciliation purposes, or to provide you with feedback or information you might request.
PassSecurium™ account data retention:
If a free account is inactive more than six months, it will be deleted. After six months of inactivity, user receives an email reminder about his/her inactivity. If in the next three months the user is still inactive, his/her account, along with all the data, will be permanently deleted.
Paid accounts are deleted in three months after the termination of subscription.
Non-activated accounts (if the user hasn't confirmed his/her email) are automatically deleted after one week.
All data can be removed immediately on the customer's request (please see contacts in section 8).
7. POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 16. If you become aware of any data we have collected from children under age 16, please contact us using the contact information provided below.
8. CONTACT US
Hofwisenstrasse 12, CH-8260 Stein am Rhein, Switzerland
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