ALPEIN Software SWISS AG (further ALPEIN) takes protection of your Personal Data very seriously. The following statement gives you an overview of how we protect your Personal Data.
If you do not agree with following below terms, do not access or use Web Services and Websites.
1. DATA WE COLLECT AND RECEIVE
We collect different types of information to provide services to you.
When ordering or registering on our Websites and in Web Services, as appropriate, you may be asked to enter your name, email address, phone number, address or other details to process an order or to help you with your experience.
Information for marketing purposes may only be used with your explicit consent. You can withdraw your consent at any time.
Types of data we collect and receive:
1) Customer Data.
This is your Personal Data which you use for registration and order of our products: registration email, telephone number, address, login and initial password (for some Web Services), support inquires/messages.
2) Marketing Data.
If you subscribe to our special offers and discounts newsletters, your contact details for this purpose (email, possibly also phone number or address), as well as responses to our marketing messages will be of this type.
3) Workspace Data.
All the data of your company instance which include all instance users, their data and settings, all instance settings. ALPEIN is only a processor for this data (Section 4 of this Policy). Customer has all the control over Workspace Data.
4) Website Usage Data.
This data type includes server logs and cookies (more about cookies you will found in Section 5 of this Policy). We collect IP addresses, browser info (type and settings), date and time of Websites and Web Services access, language settings, device info (type, OS, settings), location info.
5) Operational Data.
Our administrators can request your platform administrator for access to error logs in case of problems with the platform. ALPEIN does not have access to this data and can access it only with the consent of the customer.
2. HOW WE USE THE DATA WE COLLECT AND RECEIVE
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website or use certain other site features to identify users and provide them with products, support, services, mailings, sales and marketing actions, to meet contractual obligations, to increase the efficiency and operation of the Websites and Web Services, notify you of updates.
We use Customer Data to fulfill our contractual obligations and to support and inform customers.
We use Marketing Data for marketing communication. You can opt out at any time.
We only store your Workspace Data and have no access to it.
We use Website Usage Data to improve the performance of the Websites and user experience.
We use Operational Data to analyze of the platform and services errors in order to provide you quick and efficient respond in case of issues.
3. HOW WE PROTECT YOUR DATA
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We do not use Malware Scanning.
Your Personal Data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implemented a variety of security measures to maintain the safety of your personal information when you place an order.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Given the nature of Internet and data processing technologies, we cannot guarantee that data, during transmission through the Internet or while stored by our company, will be absolutely safe from intrusion by others.
4. CONTROLLER AND PROCESSOR
Our goal is to keep your Personal Data safe. We store data on our private servers. According to the GDPR, ALPEIN acts as a controller as well as a processor. Our responsibilities as the controller are carried out when the end consumers of our Websites, Web Services and applications provide their Personal Data within the platforms. We act as processor when providing our products and services exclusively under the client administration, but with hosting maintenance on our servers. Consequently, ALPEINs duties are restricted solely to the information storage without having access to the Personal Data of the users.
5. DO WE USE 'COOKIES'?
• Understand and save users preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browsers help menu to learn the correct way to modify your cookies.
If you turn off cookies, some features will be disabled. It will make your site experience less efficient and may not function properly.
However, you will still be able to place orders.
6. THIRD-PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer your Personal Data to outside parties.
We do not include or offer third party products or services on our website.
We do not use social plugins on our websites so your data cannot be transferred to social networks providers.
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
1. By Law or to Protect Rights. If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.
3. Sale or Bankruptcy. If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.
7. USE OF GOOGLE SERVICES
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
8. USE OF MATOMO
This website also uses the web analysis service Matomo in order to be able to analyze the use of our website and regularly improve it. The statistics gathered allow us to improve our content and present it in a way that is more interesting for you as a user. The legal basis for use of Matomo is Art. 6(1) point (f) GDPR (Legitimate interest).
Cookies are stored on your computer for this analysis (see Section 5 for more details). The collected information is stored exclusively on our servers in Switzerland. You can stop the analysis by deleting existing cookies and preventing storage of cookies. If you prevent the storage of cookies, please note that you may not be able to use this website to its full extent. Storage of cookies can be prevented through a setting in your browser.
This website uses Matomo with the extension “AnonymizeIP”. As a result, further processing of IP addresses takes place in truncated form; this can exclude the possibility of direct personal identification. The IP address provided by your browser through Matomo is not combined with other data collected by us. Your email, phone number, name, order details are not transferred to Matomo. About Matomo: https://matomo.org/why-matomo/.
The Matomo program is an open-source project. You can find information on its data protection at https://matomo.org/privacy/
We also use the IPinfo plugin for Matomo which helps us customize your user experience, send location-based offers and avoid of misuse of our websites. More about IPinfo: https://ipinfo.io/cybersecurity.
9. USE OF LEADINFO
Leadinfo is a service which helps to identify B2B website visitors. It can be used legally under the General Data Protection Regulation (GDPR). Marketing and analytics are considered a clear legitimate interest and the Leadinfo cookies are activated only after the explicit visitor’s consent on this website. According to the GDPR, it is not allowed to use IP addresses to identify individuals. For this reason, Leadinfo doesn’t track visitors who accessed this website through a private connection. GDPR permits to use business IP addresses for marketing and analytical purposes.
Leadinfo uses the visitor's IP address to obtain company data from public sources: it matches the IP address of the visitor against a publicly available database of company data. ALPEIN Software as the Leadinfo end user can’t see visitor IP address in its Leadinfo account. IP addresses are not retained and only general public business information of companies is provided within Leadinfo.
More information about the Leadinfo service you can find here: https://help.leadinfo.com/en
10. DATA SUBJECTS’ RIGHTS
(ACCESS, RECTIFICATION, RESTRICTION, ERASURE, PORTABILITY, OBJECTION)
You can request for information at any time what types of your Personal Data are processed by ALPEIN, as well as to correct or delete such Personal Data.
If ALPEIN uses your Personal Data based on your consent or to perform a contract with you, you may further request from ALPEIN a copy of the Personal Data that you have provided to ALPEIN. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the personal data is to be sent to you or another recipient. ALPEIN will carefully consider your request and discuss with you how it can best fulfill it.
You can contact us at any time to:
- Request access to data that ALPEIN has about you, purposes and terms of your data storage and disclosure
- Correct any data that ALPEIN has about you
- Delete any data that ALPEIN has about you
If you have any additional questions about ALPEINs collection and processing of your data, please direct any such request to contact(at)alpeinsoft.ch.
You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some features and services.
At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law.
12. SENSITIVE DATA
ALPEIN will not obtain or require disclosure of Sensitive Personal Data (such as ethnic origin, religion or medical records) but if you choose to provide such Sensitive Personal Data (for example, for storing in your CloudSecurium™ or PassSecurium™ account), ALPEIN may assume such Sensitive Data is provided with your consent and can be processed by ALPEIN as it sees fit, unless otherwise notified by you to ALPEIN in writing.
When you store data in our web applications, we provide only secure storage and have no access to your Sensitive Personal Data.
13. USE OF THIS WEBSITE BY CHILDREN
This website is not intended for anyone under the age of 16 years. If you are younger than 16, you may not register on or use this website.
14. FAIR INFORMATION PRACTICES
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries and/or other requests or questions
• Process orders and to send information and updates pertaining to orders
To be in accordance with CAN-SPAM, we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.
15. DATA RETENTION
All Personal Data of our customers is stored either in the EU or in Switzerland, which is adequate with the EU data protection requirements (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en).
The time periods for which we retain your Personal Data depend on the purposes for which we use it. ALPEIN will keep your Personal Information for as long as you are a registered subscriber or user of our products or for as long as we have another business purpose to do so and, thereafter, for no longer than is required or permitted by law or ALPEINs Retention Policy, reasonably necessary for internal reporting, to pursue legitimate business interests, conduct audits, comply with legal obligations, resolve disputes and enforce our agreements, or to provide you with feedback or information you might request.
PassSecurium™ account data retention:
If a free account is inactive more than six months, it will be deleted. After six months of inactivity, user receives an email reminder about his/her inactivity. If in the next three months the user is still inactive, his/her account, along with all the data, will be permanently deleted.
Paid accounts are deleted in three months after the termination of subscription.
Non-activated accounts (if the user hasn't confirmed his/her email) are automatically deleted after one week.
All data can be removed immediately on the customer's request (please see contacts in section 16).
17. CONTACT US
In the Switzerland by calling us at +41 (0) 41 552 44 00 or by writing to us at:
CH-8260 Stein am Rhein